This policy outlines the types of personal information we collect and how we use it. In this Privacy Policy, “we”, “us”, “our”, or “RADCAM” refers to RADCAM Financial Services Pty Ltd (ACN NO: 675494827), a registered company with ASIC.
Privacy Statement
RADCAM recognises the importance of personally identifiable information collected about you and is committed to protecting it. We aim to provide transparency regarding how and why we collect and use your personal information and safeguard your privacy. We comply with the Australian Privacy Principles in the Privacy Act 1988 (Cth), the Privacy (Credit Reporting) Code, and the Freedom of Information Act 1982.
Personal Information
We collect personal information only when it is reasonably necessary to provide our products and services. Typically, we will inform you of why we are collecting information and how we intend to use it. In some cases, we may need to source information from third parties, such as credit reporting bodies or insurers, usually with your permission.
Personal information we collect may include:
- Information you provide when requesting a product or service, such as your name, address, contact details, and identification documents.
- Financial information, such as your financial position and credit check results.
- Communications between us and your accountant, financial adviser, lawyer, or mortgage broker.
- Transactional information about your use of our products.
We may collect personal information from:
- Our representatives, distributors, agents, and affiliates.
- Service providers, family members, or individuals you authorize to act on your behalf.
- Legal advisers, social media platforms, data partners, and public sources.
Credit Information
In addition to the above, we may collect credit information, including credit history, repayment history, default information, and personal insolvency records, to assess your eligibility for financial products. This information may be obtained from credit reporting bodies, and we will notify them of your personal details. If you believe there is incorrect information in your credit history, you can contact the credit reporting body to correct it.
Sensitive Information
We generally do not collect sensitive information. If we do, it will be for the purpose of providing our products or services and as permitted by law.
Use of Personal Information
RADCAM does not sell, rent, or trade personal information. We use your personal information to:
- Provide products or services.
- Fulfill administrative functions, such as billing.
- Enter into contracts.
- Respond to inquiries or complaints.
- Meet legal and regulatory obligations, such as anti-money laundering requirements.
Disclosure of Personal Information
We may disclose your personal information to third parties, including:
- Lenders, valuers, and mortgage insurers.
- Financial institutions that administer your products.
- Your employer or referees.
Before disclosing your information, we take reasonable steps to ensure that the recipient has a privacy commitment equivalent to ours or has received your consent.
Use of Aggregate Data
We may use non-personal information, such as your browser type, IP address, and operating system, to improve our website and services. This data may be used in aggregate form for marketing and research purposes.
Security
We take reasonable precautions to protect your personal information from loss, unauthorized access, modification, and disclosure. Access to your personal information is restricted to authorized employees only. We employ various security measures, such as physical and electronic safeguards, to ensure data protection. However, no data transmission over the Internet is entirely secure.
Data Breaches
In the event of a data breach, where personal information is subject to unauthorized access, disclosure, or loss, RADCAM will notify you of any eligible breaches as required by law. An “eligible data breach” refers to a breach that is likely to result in serious harm to individuals, and we cannot mitigate the risk with remedial action.
Online Links to Third-Party Sites
RADCAM may link to websites operated by third-party business partners. RADCAM is not responsible for the content or practices of these websites. Links are provided for your convenience only and do not imply sponsorship or endorsement by RADCAM. When leaving our site, check the privacy policies of the third-party site.
Changes to the Privacy Statement
This Privacy Statement reflects our current policy, last updated on 1 September 2024. We may update this policy periodically. By using our website, you agree to the terms of our Privacy Policy as displayed. Please review it regularly.
Contacting Us
For more information about how we manage your personal information, contact us at: Email: info@radcamfs.com.au
Complaints
If you are dissatisfied with how we’ve handled your personal information or if you have a complaint about our service, contact our Complaints and Privacy Officer at: Email: info@radcamfs.com.au
We take complaints seriously and will acknowledge receipt within one business day. We will also inform you of the person responsible for investigating your complaint.