Privacy Policy

Last Updated: 19 August 2026

RADCAM Financial Services (“RADCAM”, “we”, “us”, or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how RADCAM Financial Services collects, uses, stores, protects and discloses personal information when you visit our website, contact us, request finance assistance, complete a finance assessment, submit an enquiry or application, or otherwise use our services.

RADCAM provides specialist finance brokerage services to business owners, self-employed clients, investors and individuals seeking finance solutions, including asset and equipment finance, leasing and rent-to-own, specialist mortgage solutions and commercial finance.

1. Who We Are

RADCAM Financial Services is a specialist finance broker operating in Australia.

Our services are designed to help clients understand their finance position, develop an appropriate lending strategy, identify potential finance options and manage the finance process through to settlement.

Because our services may involve financial and credit-related information, we may need to collect information about your personal, employment, business, financial and lending circumstances.

2. Information We Collect

The information we collect depends on the services you request and your relationship with us.

2.1 Personal Information

We may collect:

• Full name

• Date of birth

• Residential address

• Postal address

• Email address

• Telephone or mobile number

• Identification information

• Employment details

• Residency or citizenship information

• Contact preferences

• Information provided through our website enquiry forms

2.2 Financial Information

When assisting with finance, we may collect information including:

• Income

• Employment income

• Business income

• Living expenses

• Existing debts and liabilities

• Assets

• Savings

• Property ownership

• Property values

• Existing loans

• Loan repayment information

• Credit-related information

• Banking information

• Tax information

• Financial statements

• Loan requirements

• Deposit information

• Finance purpose

• Repayment capacity

2.3 Business Information

For business and commercial finance enquiries, we may collect:

• Business name

• ABN

• ACN

• Business address

• Business structure

• Years in operation

• Business turnover

• Business expenses

• Business assets

• Business liabilities

• Financial statements

• Business banking information

• BAS and tax information

• Details of directors, shareholders or other relevant parties

2.4 Credit Information

Where relevant to a finance or credit application, we may collect and handle credit-related information.

This may include information required to assess your creditworthiness, lending requirements and suitability for particular finance options.

Where permitted or required, information may be obtained from credit reporting bodies and provided to lenders or other relevant credit providers.

2.5 Documents

Depending on your finance requirements, we may request supporting documents such as:

• Driver licence or other identification

• Payslips

• Bank statements

• Tax returns

• Notices of assessment

• Business financial statements

• BAS statements

• Asset or equipment quotations

• Property documents

• Existing loan statements

• Other documents required by a lender

3. How We Collect Your Information

We may collect information:

• Directly from you

• Through our website forms

• During a phone conversation

• During a strategy call

• Through email

• Through WhatsApp or other communication channels

• During a finance readiness assessment

• During a finance application

• Through documents you provide

• From your accountant, financial adviser or authorised representative

• From lenders or finance providers

• From credit reporting bodies where permitted

• From publicly available sources

• Through website cookies and analytics technologies

Where practical, we will collect information directly from you.

4. Why We Collect Your Information

We collect and use information to understand your circumstances and provide our finance brokerage services.

This may include:

Finance Assessment

To understand your:

• Financial position

• Income

• Expenses

• Assets

• Liabilities

• Credit circumstances

• Finance goals

Finance Strategy

To help develop a finance strategy based on your circumstances and objectives.

Lender Matching

To identify lenders or finance providers whose lending criteria may be relevant to your circumstances.

Finance Applications

To prepare, process and submit finance applications on your behalf.

Settlement

To coordinate the finance process through approval, loan acceptance and settlement.

Ongoing Reviews

To review your finance arrangements and circumstances where you request ongoing assistance.

Communication

To:

• Respond to enquiries

• Schedule appointments

• Request documents

• Provide application updates

• Discuss finance options

• Communicate with you about your application

Business Operations

We may also use information to:

• Maintain records

• Improve our services

• Improve website functionality

• Analyse website usage

• Manage security

• Prevent fraud

• Resolve disputes

• Meet legal and regulatory obligations

5. Disclosure of Information

To provide finance brokerage services, we may disclose relevant information to third parties where reasonably necessary, authorised or required by law.

These parties may include:

• Banks

• Finance companies

• Specialist lenders

• Non-bank lenders

• Mortgage managers

• Commercial lenders

• Asset finance providers

• Leasing providers

• Credit providers

• Credit reporting bodies

• Finance aggregators

• Settlement providers

• Valuers

• Solicitors and conveyancers

• Accountants

• Financial advisers

• Other professional advisers

• Technology providers

• Document management providers

• Electronic-signature providers

• Website and hosting providers

• IT and cybersecurity providers

• Communication providers

• Government and regulatory authorities

We aim to disclose only information reasonably necessary for the relevant purpose.

6. Lenders and Finance Providers

When you request assistance with finance, RADCAM may need to provide relevant information to lenders and finance providers.

The information provided may include personal, financial, business and credit-related information necessary for a lender to assess your application.

Lenders may have their own privacy policies governing how they handle your information.

You should review the privacy information provided by any lender or finance provider involved in your application.

7. Credit Reporting

Where applicable, RADCAM may obtain or disclose credit-related information in connection with a finance application.

Credit information may be used to help lenders assess:

• Creditworthiness

• Lending risk

• Repayment capacity

• Finance suitability

• Application requirements

Credit reporting and credit-related information will be handled in accordance with applicable Australian privacy and credit reporting laws.

8. Website Forms and Online Enquiries

When you submit an enquiry through our website, we may collect information such as:

• Name

• Email

• Phone number

• Finance requirements

• Message or enquiry details

• Other information voluntarily provided by you

We use this information to respond to your enquiry and determine how we may assist you.

Submitting an enquiry does not guarantee finance approval.

9. WhatsApp and Other Communication Platforms

RADCAM may provide communication options such as WhatsApp, email, telephone and social media.

When you use a third-party communication platform, your information may also be handled according to that provider’s own privacy policy and terms.

You should avoid sending highly sensitive financial or identification information through an unsecured communication channel unless specifically requested through an appropriate secure process.

10. Cookies and Analytics

Our website may use cookies and similar technologies.

These technologies may help us:

• Remember website preferences

• Improve website functionality

• Understand visitor behaviour

• Analyse website traffic

• Monitor website performance

• Improve user experience

• Measure marketing performance

You can manage cookies through your browser settings.

Some website functions may not work correctly if certain cookies are disabled.

11. Marketing

Where permitted by applicable law, RADCAM may send information relating to:

• Finance services

• Finance insights

• Business finance

• Property finance

• Equipment finance

• Lending updates

• Educational content

• Company updates

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or contacting us directly.

Opting out of marketing does not prevent us from sending communications necessary to manage an existing enquiry, application or service.

12. Storage and Security

RADCAM takes reasonable steps to protect personal information from:

• Unauthorised access

• Unauthorised disclosure

• Misuse

• Loss

• Modification

• Destruction

Security measures may include appropriate access controls, authentication, secure systems, encryption and other technical and organisational safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Overseas Service Providers

Some technology, hosting, communication, document management, analytics or other service providers used by RADCAM may store or process information outside Australia.

Where personal information is disclosed overseas, RADCAM will take reasonable steps to ensure appropriate privacy and security protections are applied in accordance with applicable Australian privacy requirements.

The countries in which information may be processed can change depending on the service providers used by RADCAM.

14. Retention of Information

We retain personal information for as long as reasonably necessary to:

• Provide our services

• Manage finance applications

• Maintain business records

• Meet legal requirements

• Meet regulatory requirements

• Resolve disputes

• Protect our legal interests

• Complete ongoing client servicing

When information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it, subject to applicable retention obligations.

15. Access to Your Information

You may request access to personal information RADCAM holds about you.

We may need to verify your identity before providing access.

In some circumstances, access may be refused where permitted or required by law.

If we refuse access, we will generally explain the reason for the refusal where appropriate.

16. Correcting Your Information

We take reasonable steps to ensure personal information is accurate, complete and up to date.

If you believe information we hold is incorrect, incomplete or outdated, you may contact us and request that it be corrected.

We will review your request and take reasonable steps to correct information where appropriate.

17. Privacy Complaints

If you believe RADCAM has mishandled your personal information or has not complied with applicable privacy obligations, you may contact us and make a privacy complaint.

Your complaint should include enough information for us to understand the issue and investigate it.

We will review the complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

18. Third-Party Websites

Our website may contain links to third-party websites, including lenders, finance providers, social media platforms and other external services.

RADCAM is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any external website before submitting personal information.

19. Children’s Privacy

RADCAM’s services are intended primarily for adults, business owners, self-employed clients and other persons seeking financial or credit assistance.

We do not knowingly collect personal information from children except where permitted or required by law.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services

• Changes to our technology

• Changes to our business practices

• Changes to applicable laws

• Changes to regulatory requirements

The updated version will be published on this page with the relevant “Last Updated” date.

21. Contact RADCAM

If you have questions about this Privacy Policy, wish to request access or correction of your information, or want to make a privacy complaint, please contact us.

RADCAM Financial Services

Phone:
+61 451 565 451

Email:
anas@radcamfs.com.au

Address:
Unit 1-4/15 Tench St, Kingston, Canberra, ACT 2604, Australia

Website:
RADCAM Financial Services

Privacy Enquiries

For privacy-related enquiries, please contact RADCAM using the contact details above.

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Important Information

This Privacy Policy should be reviewed and approved by RADCAM Financial Services and its relevant legal/compliance adviser before publication.

The final policy should reflect RADCAM’s actual licence arrangements, credit representative/aggregator relationships, lender panel, credit reporting arrangements, technology providers, document storage systems, overseas service providers and data retention requirements.